Privacy Policy
1. Welcome
Welcome to Charmel Legal. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our legal services.
By using our website (www.charmellegal.com), you agree to the terms of this Privacy Policy.
2. Who We Are
Charmel Legal is a registered legal services provider working in conjunction with the Honeypro system with its principal office at 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
For the purposes of data protection laws, Charmel Legal is the data controller of your personal information.
3. Information We Collect
We may collect and process the following categories of personal data:
- Contact information: Name, email address, phone number, postal address.
- Legal information: Details you provide relating to your legal issue or inquiry.
- Technical data: IP address, browser type, operating system, and usage statistics.
- Communication data: Records of your correspondence with us, including emails and online forms.
We do not knowingly collect personal data from children under 18 without parental consent.
4. How We Use Your Data
We use your data to:
- Provide and manage legal services
- Respond to enquiries and contact requests
- Comply with legal and regulatory obligations
5. Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
- Consent – for optional communications and marketing
- Contract – to provide legal services to you
- Legal obligation – to comply with regulations or court orders
- Legitimate interests – to operate and improve our services (where your rights do not override our interests)
6. Sharing Your Data
We will only share your data where necessary and in accordance with the law. This may include:
- Regulators or authorities when required
- Third-party service providers who support our website (under strict confidentiality agreements)
- Courts or legal bodies when necessary for your case
We never sell your personal data.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
8. Data Retention
We retain your data only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, regulatory, or insurance requirements
Typically, legal case files are retained for a minimum of 6 years from closure.
9. Your Rights
Under data protection laws, you have rights including:
- Access – to the personal data we hold about you
- Rectification – to correct incomplete or inaccurate data
- Erasure – to request deletion of your data (where applicable)
- Restriction – to limit processing in certain situations
- Objection – to certain processing activities
- Data portability – to request a copy in a structured, machine-readable format
To exercise your rights, contact us at [email protected]
10. Cookies
Our website may use cookies or similar technologies to improve user experience. For more details, see our [Cookie Policy].
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:
Charmel Legal
3rd Floor, 86-90 Paul Street, London EC2A 4NE
Email: [email protected]
Phone: 07399 557734
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
